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Grievance Redressal/Ombudsman

Grievance Redressal

The role of the committee is to prevent unfair practices and to provide a mechanism to students for redressal of their grievances.

The Grievance Redressal Committee consist of following members:
Dr. Shailendra R Mehta - President & Director - Chairperson
Dr. Preeti Shroff - Dean - Member
Mrs. Anita Shah - Student Counselor - Member
Mr. Sethu Iyer - Executive Registrar - Incharge of Registry

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Ombudsman

AlI aggrieved students, their parents & others may thenceforth approach to the Grievance Redressal Committee of the Institution in the first instance; and if they are not satisfied with the decision of the committee, they may send their appeals to the "OMBUDSMAN " directly. The 'OMBUDSMAN shall exercise its powers to hem those grievances and ensure its disposal within one month of the receipt for speedy redress of grievances. On conclusion of the proceeding, the Ombudsman shall pass such order, with reasons for such order, as may be deemed fit to redress the grievance and provide such relief as may be desirable to the effected party.

Justice (Retd.) Narendrakumar Amrutlal Acharya
Office Address:
54, World Business House,
Near Parimal Garden Cross Roads,
Ambawadi, Ahmedabad. Pin. 380 006.
Phone No: [R] 079-26650432, [M] +91-9909429639
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Student Code of conduct

It is assumed that all students will conduct themselves with maturity and responsibility. They will remain fully respectful to each other, the staff and the faculty members and the infrastructure and facilities. The following rules govern Conduct of students at MICA:

  1. ANTI-RAGGING POLICY

    As per the All India Council for Technical Education (AICTE) regulations governing Prevention and Prohibition of Ragging in Technical Institutions, and as per the directive of the Supreme Court of India in this regard, MICA views ragging as a very serious offence and has a strict policy governing the same. To this effect, MICA has in place an Anti-Ragging Squad (comprising of Prof.Falguni V O, Prof.Pravin Mishra, Prof. Harmony S and Prof. Santosh P) that shall address all concerns and complaints relating to ragging and any such act which constitute ragging as per the AICTE Act in this regard. These include among others, any conduct by any student or students which has the effect of teasing, treating or handling with rudeness, which causes or is likely to cause annoyance, 19 hardship, physical or psychological harm or to raise fear or apprehension thereof, which has the effect of causing or generating a sense of shame, or torment or embarrassment so as to adversely affect the physique or psyche of such fresher or any other student. Strict action will be taken against those found guilty of indulging and abetting ragging.

  2. GENDER EQUALITY AND ANTI SEXUAL HARASSMENT (GEASH) POLICY

    MICA is committed to providing a place of work and study, free of sexual harassment, intimidation or exploitation. It is expected that all students, faculty, staff, and officials will treat one another and visitors to MICA with respect. Anyone violating this policy is subject to disciplinary action. Reports of sexual harassment are taken seriously and will be dealt with promptly. The specific action taken in any particular case depends upon the nature and gravity of the conduct reported and investigated. MICA recognizes that confidentiality is important and will respect the confidentiality and privacy of individuals reporting or accused of sexual harassment to the extent reasonably possible. Reprisals against an individual who in good faith reports, or provides information in an investigation, about behavior that may violate this policy, are against the law of the land as well as the guidelines of this policy. However, disciplinary action may be taken against those that intentionally provide false information. Towards this, MICA has constituted a Gender equality and anti-sexual harassment (GEASH) Committee (which comprises of Prof.Harmony S, Prof.Manisha S, Prof.Siddharth D and Dr. Lavji Z ) as per the guidelines of AICTE which addresses all such cases that constitute sexual harassment as per the guidelines drawn by the Supreme Court of India. A comprehensive manual relating to all terms and conditions that govern Gender equality and anti-sexual harassment (GEASH) is available for reference in the CMS.

  3. CONSUMPTION OF ALCOHOL / DRUGS AND SMOKING ON CAMPUS

    • Gujarat is a dry State. The State law prohibits consumption of alcohol. Drinking, possession or distribution of alcohol or illegal drugs on the Institute premises and elsewhere is strictly forbidden. Anyone found in inebriated condition or in possession of Alcohol / Drugs will be liable to face disciplinary action and imposition of penalty as appropriate and decided by the Committee. Comprising of Prof Anita Basalingappa, Prof Rasananda Panda, and Prof Rajneesh Krishna.

    • MICA campus is NO SMOKING zone. Chhota canteen is the only ‘smoking zone’ on the campus. MICA ensures to be an eco-friendly Institution and it discourages pollution of any form.

  4. GENERAL CODE OF CONDUCT AND BEHAVIOUR

    • Abuse, vandalism, theft of Institute property, or unauthorized entry/use of Institute facilities may constitute grounds for immediate dismissal.

    • Students who knowingly obstruct or disrupt Institute activities may be subject to disciplinary action; disorderly conduct shall include acts which violate the rights of others, which tend to break the peace, or which are deemed lewd, indecent, or obscene.

    • All forms of dishonesty, including cheating, knowingly furnishing false information to the Institute, forgery, alteration or fraudulent use of Institute documents or instruments, identification with intent to defraud, and plagiarism, will be dealt severely. Assault to any student or person on-Campus/Off-Campus during the term of the programme will be dealt severely.

    • Students are expected to behave in an ethical and moral manner during their stay at MICA and not engage in any corrupt practices. Failure to observe this could result in dismissal.

The student Code of Conduct is administered through the office of the Executive Registrar. Violation of the Code of Conduct calls for suspension/dismissal from the programme.

Terms and Conditions for Online Payments

These terms and conditions apply to the User who uses the Online Services provided for any payment made to MICA . Kindly read these terms and conditions carefully. By authorizing a payment to MICA through the online payment service ("the service"), it would be treated as a deemed acceptance to these terms and conditions. MICA reserves all the rights to amend these terms and conditions at any time without giving prior notice. It is the responsibility of the User to have read the terms and conditions before using the Service.

This form is an integral part of MICA online payment process. Please provide correct information. This terms and conditions for online payment transactions applicable to MICA’s Admission application form fees , CCC Programme fees, PGDM-C programme fees , MDP Programme fees, Online programme fees, Conference/Workshop (Domestic and International) fee etc.

In all matters regarding online payment process, the decision of the Management will be final and binding all Participants.  All disputes in this regard are subject to the legal jurisdiction of Ahmedabad.

Key terms

The following is a summary of the key terms of this service:

  • Payment(s) through this Service may only be made with a Credit Card, Debit card or Net Banking.

  • Before using this Service, it is recommended that the user shall make necessary enquiry about the charges or fees payable against the Credit/Debit card used from Credit Card or the Debit Card service provider i.e. the respective Bank.

  • The credit card information supplied at the time of using the service is processed by the payment gateway of the service provider and is not supplied to MICA. It is the sole responsibility of the User of the service to ensure that the information entered in the relevant fields are correct. It is recommended that you take and retain a copy of the transaction for record keeping purposes, which might assist in resolution of any disputes that may arise out or usage of the service

  • The Applicant agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card/net banking transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that MICA or the Payment Service Provider(s) have no control over such matters.

  • The service is provided using a payment gateway service provider through a secure website. However, neither the payment gateway service provider nor the MICA gives any assurance, that the information so provided online by a user is secured or may be read or intercepted by a third party. MICA does not accept or assume any liability in the event of such unauthorized interception, hacking or other unauthorized access to information provided by a user of the service.

  • MICA and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the MICA and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Service.

  • The Applicant agrees that MICA or any of its employees will not be held liable By the Applicant for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond MICA’s reasonable control.

Debit/Credit Card, Bank Account Details

  • The Applicant agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the Applicant shall not use a Debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The Applicant further agrees and undertakes to Provide correct and valid debit/credit card details.

  • The Applicant may pay his/ her application/initial fees to MICA by using a debit/credit card or through online banking account. The Applicant warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:

    • The Applicant is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;

    • The Applicant is responsible to ensure that the card/ bank account details provided by him/ her are accurate;

    • The Applicant authorizes debit of the nominated card/ bank account for the Payment of fees selected by such Applicant along with the applicable Fees.

    • The Applicant is responsible to ensure that sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the Payment of the dues payable or the bill(s) selected by the Applicant inclusive of the applicable Fee.

    • The Applicant agrees that MICA or any of its employees will not be held liable By the Applicant for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond MICA’s reasonable control.

No warranty

No warranty, representation or guarantee, express or implied, is given by the MICA in respect of the operation of the service.

Disclaimer and Limitation of liability

MICA does not accept liability for any damage, loss, cost (including legal costs), expenses, indirect losses or consequential damage of any kind which may be suffered or incurred by the User from the use of this service.

Security

All payment details which are entered through this payment gateway are encrypted when the Applicant/Student, or third party making payment, enters them. MICA shall not be liable for any failure by the Applicant/Student or third party making payment of Fees to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the Online Payment process or in respect of any omission to provide accurate information in the Course of the Online Payment Process.

MICA Privacy Policy

We at MICA value your privacy and understand how important it is for you. To that effect, we have the following privacy policy in place with regard to the collection, use and dissemination of personal information collected by this website. This document will help you understand the terms and conditions under which personal information is provided to this website. Please note that this policy is effective only within MICA’s domain, and does not apply to websites that may be accessible from external links provided in various pages of this website. Also note that due to the very nature of internet technology and evolving threats, this policy may be updated from time to time. All such updates will be posted in the privacy policy page. In continuing to use this website, you indicate your acceptance of the terms and policies mentioned here.


Information Collection and Use

While you can use parts of this website without providing any personal information, certain sections will only be accessible after you have registered with the website by providing specific data. The information collected by MICA will be used strictly for the purpose stated at the time of collection. However, MICA may reveal the collected information to its employees, agents, consultants and others who the MICA decides need to know the information. The institute may also divulge the information to third parties, including law enforcement officials, courts and others based on its discretion.

System Information Including IP Addresses

Information that is not personal in nature, i.e., IP addresses, web browser and operating system details, browsing habits, demographical and geographic data and other similar information may be logged and used to analyze and extrapolate information about general user behaviour within the MICA website. Such extrapolations and statistics may be made public; however, they cannot be tracked to individual users. IP addresses are not linked to anything that can help identify the user. Neither are IP addresses, except in rare occasions, handed out third parties.

Cookies

This website uses “cookies” to track usage and manage services on the website. Cookies are small bits of data that may be transferred to the user’s hard drive when he logs in or accesses a particular part of the website. These are used for a variety of purposes including authentication and can be blocked by reconfiguring the appropriate settings in your web browser. Doing so may, however, restrict access to certain parts of the website. Cookies can also be removed from the user’s hard drive whenever he wishes through his browser options. Information collected through cookies cannot be traced back to the user as it contains no personally identifiable data like name, address or phone number.

Online Forms

The MICA website uses online forms where you may be asked to provide certain personal information. This is necessary to access certain services in the website (e.g. Online registrations & Payments) or to take part in surveys. By filling out and submitting the form you are understood to have consented to MICA storing and using the information for the purposes for which it has been provided.

Security

At MICA, we take every possible precaution to ensure that your data is safe and secure. Unfortunately, we have no control over the transmission medium and digital transmission over the internet can rarely be completely secure. Thus, we cannot ensure the safety of the information transferred to us, and you need to do so at your own risk. Once we receive the data, we will strive to keep it secure using the latest technology, constant upgrades to our digital security infrastructure and restricted access. All information you provide as will be stored in MICA secured servers. However, we make no guarantees about the security of the data in case of unforeseen circumstances.

Refund Policy

  • As a policy refund of payment made online is not permitted.

  • Full amount shall be refunded only when the course/workshop/programme is cancelled by MICA.

  • It is the responsibility of the candidate to understand the eligibility requirements of MICA before deciding to register for the ONLINE.

  • If the candidate registers and then determines that he/she is ineligible for admission, no application registration-fee refund will be made.