University: Mendoza college of business
Shankar Ganesan is The John Cardinal O’Hara, C.S.C. Professor of Business and Chair of the Marketing Department at the Mendoza College of Business, University of Notre Dame. Professor Ganesan's research interests focus on the areas of inter-organizational relationships, customer relationship management, buyer-seller negotiations, service failure and recovery, product recalls, and new product innovation. He is the author of several articles that have appeared in leading academic journals, including the Journal of Marketing Research, Journal of Marketing, Journal of Retailing, Journal of Personal Selling and Sales Management, Journal of Academy of Marketing Science, Journal of Applied Psychology, Organizational Behavior and Human Decision Processes, and MIT Sloan Management Review. Recently, he edited the Handbook of Marketing and Finance published by Edward Elgar. He is the past editor-in-chief of the Journal of Retailing, ranked among the top-business journals. Professor Ganesan has received numerous awards and honors for his research (Lou Stern Award, the Davidson Award, Robert Buzzell Award, and the 2012 William O’Dell Award finalist), teaching (outstanding module in the EMBA program) and editorial service (outstanding reviewer on the Editorial Review Board from the Journal of Marketing and the Journal of Retailing). He teaches customer management to the MBAs.
His areas of expertise are interorganizational relationships, customer relationship management, buyer-seller negotiations, service failure and recovery, product recalls, and new product innovation.